Our SERVICES
1. Sales Performance Club
The Sales Performance Club is designed to help dealers achieve maximum revenue growth by embedding a culture of structured selling reinforced by compliance best practices. At Torc, we know that sales optimization cannot exist in isolation. A sales process that ignores disclosure rules or customer transparency may boost short-term numbers, but it creates long-term risks. That’s why our Sales Performance Club builds compliant practices directly into the sales funnel, ensuring dealerships achieve sustainable results.
Our program begins with enquiry management. We teach sales teams how to handle leads quickly and effectively, with scripts and workflows that maximize appointment bookings while meeting consumer protection obligations. From there, we focus on showroom journey design. Every step, from greeting to needs analysis, test drives, and vehicle presentation, is optimized to improve close rates without compromising compliance standards.
Finance and Insurance (F&I) performance is another critical component. We train business managers to present products clearly, build value through influence psychology, and secure higher per-retail-unit profitability, all while adhering to federal and state disclosure rules. By coaching teams to balance persuasive techniques with regulatory obligations, we ensure they increase revenue without exposing the dealership to fines or customer complaints.
The Sales Performance Club also emphasizes customer experience. We guide dealerships in designing handovers, follow-ups, and after-sales touch points that leave customers confident and satisfied. This not only improves Customer Satisfaction Index (CSI) scores but also strengthens long-term loyalty. Combined with quarterly performance audits and monthly scorecards, the Sales Performance Club creates measurable improvements that show exactly how compliance supports higher sales outcomes.
2. Compliance Club
The Compliance Club reflects our belief that compliance is not a separate burden but a foundation for long-term sales success. Many dealers see compliance as paperwork, but Torc reframes it as an opportunity to streamline operations, build trust, and protect revenue. Our program is designed specifically for California dealerships, where FTC and DMV rules create some of the strictest obligations in the industry.
Through quarterly deal jacket audits, we review documentation to ensure accuracy, completeness, and transparency. Instead of simply flagging errors, we show dealers how proper deal structure can support smoother sales processes, reducing rejections, delays, and costly disputes. Every audit is paired with a practical action plan, reinforcing our culture of turning compliance into a driver of efficiency.
We also provide a monthly compliance digest and checklist. These tools keep your team updated on new FTC and DMV rules while ensuring day-to-day sales operations remain aligned with regulations. By making compliance digestible and accessible, we embed it into the dealership culture rather than leaving it as an afterthought.
Advertising and marketing reviews are another essential part of the Compliance Club. In a state where truth-in-advertising laws are tightly enforced, we help dealers craft promotions that are both compelling and compliant. Our hotline and email advisory service ensures managers have real-time access to compliance expertise, giving them confidence in every campaign and customer interaction.
Finally, compliance scorecards provide dealer principals with clear metrics that track progress over time. By aligning compliance performance with sales outcomes, the Compliance Club demonstrates that compliance is not about avoiding penalties — it is about enabling consistent, sustainable dealership growth.
3. Torc Auto Dealer Success Club
The Dealer Success Club is the ultimate expression of Torc’s philosophy: that sales optimization and compliance are inseparable when building a high-performing dealership. This integrated program combines the strengths of both the Sales Performance Club and the Compliance Club, creating a holistic system where every sales opportunity is maximized and every risk is minimized.
The program begins with a deep-dive audit, where we evaluate both performance and compliance simultaneously. This dual assessment highlights areas where sales processes can be improved without creating regulatory exposure. From there, we build dealership-specific playbooks that align sales techniques with compliant disclosures, ensuring your team grows revenue responsibly.
Quarterly success audits track progress across both KPIs and compliance health indicators, creating a unified view of dealership performance. Monthly scorecards provide actionable data, making it clear how compliance initiatives directly support profitability. This integrated feedback loop creates accountability, reinforces positive behaviors, and ensures the dealership’s growth is both measurable and sustainable.
What makes the Dealer Success Club unique is its balance. Instead of treating compliance as a constraint on sales or sales as a risk to compliance, we design strategies where each strengthens the other. Sales teams close more deals because they are trained in transparent, customer-centric selling. Compliance processes run more smoothly because they are built into daily sales operations. Together, this creates a dealership culture of excellence that stands out in California’s competitive marketplace.
4. On-Time Projects
Not every dealership requires ongoing membership, and some challenges demand immediate, targeted solutions. That is where Torc’s On-Time Projects come in. These project-based engagements deliver the same culture of sales optimization and compliance but focused on specific initiatives.
For new store launches, we set up compliant and performance-driven processes from day one, ensuring sales teams are equipped to succeed and documentation meets DMV standards. For advertising campaigns, we provide pre-launch reviews that make marketing both persuasive and regulation-proof. For dealerships experiencing bottlenecks in their sales funnel, we conduct focused workshops that address enquiry handling, showroom journey, or F&I presentation.
Each On-Time Project is tailored to deliver quick, measurable impact without compromising compliance. Our short-term support often becomes the spark that reshapes long-term dealership culture, showing that every improvement in sales performance is more sustainable when supported by compliance discipline.
5. Sales Support
Dealerships require more than just extra hands, they require professionals who understand how to sell effectively and compliantly under pressure. Torc’s Sales Support service provides trained personnel who embody our dual focus on sales optimization and compliance, ensuring that your events maximize revenue while maintaining trust with every customer.
During seasonal promotions, product launches, periods of staff shortages, our staff reinforce your team by handling enquiries, guiding customers through the showroom journey, presenting vehicles and F&I options with professionalism. Every team member we provide is trained not only in effective sales techniques but also in compliance fundamentals, ensuring that disclosures, paperwork, and customer communications are handled correctly.
This unique approach sets Torc’s sales support staffing apart. Many staffing services can provide enthusiastic sellers, but few ensure those sellers are aligned with FTC and DMV obligations. By blending sales skills with compliance awareness, our event staffing creates memorable customer experiences, drives higher conversion, and protects your dealership’s reputation during high-volume campaigns.
Contact Us
Office No 1214, Suite 1200, 2020 Main Street, Irvine, California, 92614